After Domino's Pizza first started promoting its 20 minute delivery guarantee, it was with the hope that it would win the business new customers. The company did not expect to become trying to win lawsuits as well.
Hundreds of claims were filed against the pizza maker by motorists and others who allege that their injuries had been caused by business delivery drivers. They contend that Domino's promise of delivery within 30 minutes encouraged company drivers to speed and drive negligently or recklessly. (Georgia Trial Lawyer's Association)
Since the delivery drivers had no manage more than the distance needed to deliver the pizza, nor the time required to prepare it, to insist that they deliver it within 30 was an unreasonable expectation.
Employees had been handpicked to jobs in a flexible environment. A pay-structure that relied heavily on bonuses was exchanged in your no-layoff policy. Decision-making was decentralized, so employees had a stake during the profitability and also the power to influence its outcome. Most importantly of all, the contract they eventually wrote focused on a processes of decision producing and conflict resolution rather than rules and regulations. Saturn sought to help the unionization method along in addition to it could so that management could negotiate in advance an agreement that was great to them as well as to the employees.
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